Station 345 · Week of 2026-07-25
Phoenix Regional Office: Claims Workload
By Mario Bailey, U.S. Air Force veteran · current Air National Guard member. Data updated 2026-07-25.
Pending claims
2,873
Backlog (>125 days)
218
% over 125 days
7.6%
Avg days pending
55.91 days
Completed FYTD
65,933
How Phoenix compares nationally
Nationwide, 11.6% of pending rating claims are in backlog and the average claim has been pending 64.5 days. At Phoenix, 7.6% of pending claims are in backlog, better than the national share. Claims are routed through the National Work Queue, so where a claim is worked doesn't strictly follow where the veteran lives.
By special mission
| Mission | Pending | Backlog | Avg days pending | Completed FYTD |
|---|---|---|---|---|
| All rating-bundle claims | 2,873 | 218 | 55.91 | 65,933 |
| Compensation | 2,843 | 217 | 56.21 | 64,875 |
| Benefits Delivery at Discharge | 30 | 1 | 27.63 | 1,057 |
SOURCE: VBA Monday Morning Workload Report (station of jurisdiction view) · retrieved 2026-07-28 · report through 2026-07-25
Next steps
- All regional offices and national trends
- Rating criteria by condition, know what the CFR requires before you file
- Combined rating calculator, what an added rating actually changes