Station 345 · Week of 2026-08-29
Phoenix Regional Office: Claims Workload
By Mario Bailey, U.S. Air Force veteran · current Air National Guard member. Data updated 2026-08-29.
Pending claims
2,654
Backlog (>125 days)
237
% over 125 days
8.9%
Avg days pending
56.02 days
Completed FYTD
74,212
How Phoenix compares nationally
Nationwide, 11.1% of pending rating claims are in backlog and the average claim has been pending 62.4 days. At Phoenix, 8.9% of pending claims are in backlog, better than the national share. Claims are routed through the National Work Queue, so where a claim is worked doesn't strictly follow where the veteran lives.
By special mission
| Mission | Pending | Backlog | Avg days pending | Completed FYTD |
|---|---|---|---|---|
| All rating-bundle claims | 2,654 | 237 | 56.02 | 74,212 |
| Compensation | 2,628 | 236 | 56.3 | 73,004 |
| Benefits Delivery at Discharge | 24 | 1 | 29.13 | 1,207 |
SOURCE: VBA Monday Morning Workload Report (station of jurisdiction view) · retrieved 2026-09-08 · report through 2026-08-29
Next steps
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